Errors and omissions insurance—also known as E&O insurance, indemnity insurance, or professional liability insurance—is a form of professional liability insurance designed to protect employers and employees against customers’ or clients’ claims of negligence or inadequate work. It protects your business if you are sued for negligently performing your services—even if you didn’t make a mistake or do anything wrong.

A customer could sue you because you did something you shouldn’t have, or you didn’t do something you should have, in the course of providing professional services.

For example, a freelance writer or consultant who creates marketing and information content for websites might be sued by a client who is sued for copyright infringement or forced to remove the content from their website because it infringes another person’s copyright. An E&O policy might protect the freelance writer or consultant from the claim they were negligent in creating the content that infringes another person’s copyright—paying the cost of defending the case and any settlement or court judgment in the matter, subject to policy limits.

Industries with service providers who often purchase E&O insurance include:

• Architecture and engineering

• Construction

• IT/technology

• Real estate (agents, inspectors, surveyors, appraisers)

• Consulting

• Marketing (graphic designers, web designers, photographers, event planners, promoters)

• Health and beauty

• Fitness (instructors, teachers, trainers)

• Retail

• Therapy

In Arkansas, Errors and Omissions (E&O) insurance is a type of professional liability insurance that safeguards businesses and professionals against claims of negligence or substandard work. This insurance is crucial for professionals who provide services or advice, as it covers legal costs and settlements if a client sues for negligence, even if no actual mistake was made. E&O insurance is particularly relevant for industries where the risk of being accused of professional negligence is higher, such as architecture, engineering, construction, IT, real estate, consulting, marketing, health and beauty, fitness, retail, and therapy. While Arkansas does not have a specific statute mandating E&O insurance for all service providers, certain professions may be required by state law or industry standards to carry such insurance. For example, real estate agents and appraisers in Arkansas are typically required to have E&O insurance as part of their licensing requirements. It's important for professionals in Arkansas to assess their need for E&O insurance based on their industry risks and to ensure that their policy limits are adequate to cover potential claims.