LegalFix Privacy Policy
Effective October 4, 2024
Introduction
This Privacy Policy applies to all website and mobile applications, services, products, and content linking to or posting this Privacy Policy that are operated by BookLawyer, LLC, d/b/a LegalFix (LegalFix, we, our, us)—which are collectively referred to in this Privacy Policy as the LegalFix Services, the Legal Fix Site, or the Site.
In this Privacy Policy, we describe our practices for collecting, storing, using, and disclosing the personal and other information that we may obtain about you (you, user) through the Site, or through your other communications with us.
Please note that by using or accessing the Site, or communicating with us by telephone, mail, e-mail, chat messaging, or otherwise, you consent to the collection, storage, use, and disclosure practices regarding your personal and other information, as described in this Privacy Policy.
Information We Collect
We collect information about you that you provide to LegalFix; that we receive from third-party sources; and that we receive through automated technologies.
The information we collect includes:
Personal Information
LegalFix requires users to provide us with personal information (Personally Identifiable Information or PII) to access and use certain LegalFix Services.
For example, Personally Identifiable Information is captured when a user purchases legal insurance (LegalFix Legal Plan), requests legal services under a LegalFix Legal Plan, or communicates with us by e-mail, telephone, chat messaging, or other means.
Personally Identifiable Information may also be captured when a user creates an account profile on the Site or participates in surveys, forums, reviews, feedback submissions, product testing, and other aspects of the LegalFix Services.
For example, the LegalFix Site may include biographical information about provider law firms or their attorneys in connection with the professional legal services available under the LegalFix Legal Plans.
Attorney-users understand and agree that any of this attorney-biographical information may be read, collected, shared, distributed, and used by others who access the Site—including by members of the public who have not purchased a LegalFix Legal Plan.
This attorney-biographical information may also appear in search results when a person uses a search engine such as Google to search for information on the internet. And metadata about any such content may be visible to the public, along with the attorney-user’s name.
Similarly, Personally Identifiable Information may also be captured when a user participates in surveys, forums, reviews, feedback submissions, product testing, and other aspects of the LegalFix Services.
Personally Identifiable Information includes: (i) Contact Data, such as your name, address, telephone number, e-mail address, city, state, and zip code; (ii) Demographic Data, such as your zip code, age, and gender; and (iii) any profile picture you upload to the Site.
User Data
LegalFix may collect various types of use data and traffic data when you use or access the Site, including your IP address (Internet Protocol); your mobile device identifier; your internet service provider (ISP); the web page you visit before visiting the Site (referring page); the last page you visit on the Site (exit page); your operating system; your browser type; clickstream data; date and time stamps; items you click on; pages you view; amount of time you spend on particular pages; search terms you submit to the Site; metadata related to files you upload to the Site; and questions, comments, and information you send to our customer support (collectively, User Data).
Our servers and software automatically recognize User Data. We may use User Data to compile traffic data about the types of users who use the Site at specific intervals (Traffic Data).
We may use Traffic Data to analyze Site traffic, but this information is not examined for Personally Identifiable Information.
We may also use Traffic Data to diagnose problems with our server, administer our Site, or display content according to your preferences.
User Data and Traffic Data may also be shared with our business partners, affiliates, or advertisers on an aggregated and anonymous basis.
Cookies and Similar Technologies
LegalFix and its partners may use the standard cookie feature of leading browser applications and third-party providers, including Google Analytics features (Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting), or use internally-developed cookies and tracking codes that allow us to store a small piece of data on a user’s computer (or any other device used to access the Site) to recognize the user and retain information regarding the user’s preferences and use of the Site, or use of other plug-ins exchanging information with the Site.
For example, if you have chosen to allow Google to associate your web and app browsing history with your Google account, and to use information from your Google account to personalize ads, Google will use data from you while signed-in to your Google account (Personally Identifiable Information)—together with Google Analytics advertising cookies and identifiers—to tailor ads to your indicated preferences, across your devices.
We do not share information that personally identifies you (information such as your name or e-mail address that can by itself be used to contact or identify you) with advertising measurement or analytics partners unless you give us permission.
We may provide these partners with information about the reach and effectiveness of their advertising without providing information that personally identifies you, or if we have aggregated the information so that it does not personally identify you.
You may opt-out of Google Analytics by following Google’s opt-out instructions.
We may use similar technologies, such as java scripts and etags, to analyze trends, administer the Site, track users’ movements on the Site, and gather demographic information about our user base in the aggregate.
You can remove persistent cookies by following the directions provided in your internet browser’s help directory. If you reject cookies, you may still use the Site, but your ability to use some aspects of the Site will be limited.
Web Beacons
We may use a software technology called clear gifs (or web beacons) to help us track referrals from our partners and affiliates and to better manage the Site. Clear gifs are tiny graphics with a unique identifier and are similar in function to cookies—they are used to track the online movements of web users.
Cookies are stored on a visitor’s computer hard drive, and clear gifs are embedded invisibly on web pages. But we do not tie the information gathered by clear gifs to your Personally Identifiable Information.
Third-Party Tracking
Our service providers, technology partners, and other third-party entities (including social media links) may use cookies, clear gifs, images, and scripts to help them manage their content on our Site.
We do not have access or control over these technologies and their use is not covered by our Privacy Policy. But we do not tie the information gathered by these third parties to the Personally Identifiable Information of our users.
Electronic Communications
In the regular course of our business, we may monitor and record, log, or save e-mail communications, instant messaging/chat communications, and other communications between you and our employees, agents, or contractors for training and quality assurance purposes.
And we may receive confirmation when you open or click on content in e-mail communications, which helps us make our communications to you more useful and interesting.
Importantly, the communications we may monitor and record, log, or save do not include communications between you and your provider law firm when you are seeking professional legal services under the LegalFix Legal Plans.
The only communications facilitated and permitted between you and your provider law firm on the LegalFix Site are those communications necessary for scheduling a phone call or video conference, briefly describing your legal question or situation, requesting you provide additional documents, or updating the general status of a legal task (e.g., pending, completed, waiting on additional documents, etc.).
And these communications are encrypted and not accessible by LegalFix. Any confidential, potentially privileged communications in which you are seeking legal advice should be made only between you and your provider law firm by telephone, video conference, or e-mail.
If you do not wish to receive commercial (promotional) e-mail messages from us, you may unsubscribe from our mailing list by using the Unsubscribe link on any of the e-mails we send or change your preferences on your Account Management page.
Contests, Sweepstakes, and Other Promotions
We may collect information about you when you participate in a promotion that we sponsor, such as a contest or sweepstakes, which we may sponsor alone, or co-sponsor with one or more third parties.
To participate in one of our promotions, you may be asked to provide your name, e-mail address, mailing address, telephone number, and other contact information.
For some promotions, we may request other information about you as well. Your participation will be subject to the official rules of the promotion, as well as this Privacy Policy, and the privacy policy of any co-sponsor.
Social Sign In
The Site may incorporate functionality enabling you to sign in using your login information from a social networking or other platform (Facebook, Google) in lieu of creating a new login account specifically for the Site.
If you use such functionality to sign into the Site, we may collect information about you from the social networking or other platform, such as your list of friends, likes, and interests, as well as your contact information.
Third-Party Integrated Services
We may incorporate third-party ads and other third-party content on the Site, and integrate other third-party offerings into the Site, enabling certain such third parties to collect information about you or your online activities across other websites and, over time, through your use of the Site.
For example, Google uses cookies to serve ads based on your prior visits to the Site. You may opt-out of Google's use of cookies to serve ads based on your prior visits to the Site by visiting the Google advertising opt-out page.
Except as otherwise described in this Privacy Policy, any information collected through such integrated technologies is collected directly by these third parties for use by such third parties and other authorized parties, subject to the privacy policies of those other parties.
Online Inquiries and Communications
When you submit an inquiry or otherwise communicate through the Site, you may be asked to provide your name, e-mail address, and other personal information to us.
In the regular course of our business, we may monitor, record, log, and save such Personally Identifiable Information, and your related communications with us.
Recordings of Site Interactions
We may use session replay tools to reproduce a user's interactions on the Site (including mouse movements, clicks, page visits, scrolling, tapping, etc.) into a reproduction that looks like a video recording.
These interactions and video recordings are anonymized, do not include your Personally Identifiable Information, and are not associated with your name, account, or other PII.
Large numbers of these recordings may be aggregated and analyzed to improve your experience on the Site, fix Site errors, and help us better understand customer preferences.
Live Chat
If you communicate with us online through a Live Chat interface, we collect these communications for customer service, processing personal information requests, compliance records, and training purposes.
Reverse Append
We may collect your e-mail address via cookies and pixels on the Site using trusted service providers. These service providers may combine your e-mail information with other information they have access to such as your mailing address so that we may serve relevant marketing offers to you via direct mail.
We may keep the information we collect about you indefinitely.
How We Use Information We Collect
We do not sell your personal information. But we may use information we collect to (i) communicate with you about the LegalFix Services; (ii) process your account registration; (iii) provide you with information related to your use of the Site—such as when you purchase a LegalFix Legal Plan and request legal services or provide documents and information to facilitate such legal services; and (iv) provide you with information related to your account with LegalFix.
For example, you may receive a welcome e-mail to confirm your e-mail address, username, and password.
You may also receive communications responding to your inquiries; providing or facilitating services you request; and managing your account. We may also send service-related announcements—for example, to alert you if we need to temporarily suspend the Site for maintenance.
We occasionally send commercial (promotional) e-mail messages to registered users of the LegalFix Services and to those who have opted-in to receive such e-mail messages.
You can opt-out of these commercial e-mail messages by using the Unsubscribe link and following the unsubscribe instructions in the e-mail or other electronic communication—or by e-mailing us at privacy@legalfix.com or changing your preferences on your Account Management page.
But you generally may not opt-out of transactional or relationship messages related to your account and our delivery of the LegalFix Services, as they are not commercial (promotional) messages.
If you do not wish to receive such transactional or relationship messages from us, you may terminate your account on your Account Management page.
You may choose not to provide LegalFix with Personally Identifiable Information, or to turn off cookies in your browser settings.
If you make these choices, you may continue to browse the Site—but you cannot use the LegalFix Services for which registration is required (LegalFix Legal Plans) without providing us with your Personally Identifiable Information.
We may provide you the opportunity to participate in surveys and product testing to measure customer satisfaction and to receive feedback on new products and features. If you choose to participate, we may request certain Personally Identifiable Information from you.
Your participation in these surveys, product tests, sweepstakes, or contests we offer is voluntary and you may choose to participate and disclose such information or choose not to participate.
The requested information for such surveys, product testing, sweepstakes, and contests typically includes your name, e-mail address, and mailing address.
We use this information to communicate with you about survey responses; to notify contest winners; to award prizes; to monitor Site traffic; and to personalize the Site.
We may use a third-party service provider to conduct these surveys or contests, and that service provider will be prohibited from using your Personally Identifiable Information for any other purpose.
We will not share the Personally Identifiable Information you provide through a survey or contest unless we give you prior notice and the choice of whether to participate.
When Information We Collect May Be Disclosed to Third Parties
We disclose the personal or other information collected about you to third parties when (1) we have otherwise secured your permission to do so, or (2) in any of the following situations, with your permission based on this disclosure:
Service Providers and Organizations
We may disclose the information collected about you to our service providers and other select organizations in connection with their performance of services or other activities in support of the Site and our businesses, or their completing or confirming on our behalf a transaction or series of transactions that you conduct with us.
User Demographics
We may disclose the results of aggregated data about you and other users of the Site without restriction. In these situations, we do not disclose to these entities any information that could be used to personally identify you.
Merger or Acquisition
We may disclose to one or more third parties the information collected about you as part of a potential or complete merger, acquisition, or other sale or transfer of any of the assets, stock, equity, ownership, or business of LegalFix, or any of our affiliates.
Please note that the entity receiving such information in connection with one of these transactions may not comply with all the terms of this Privacy Policy.
Required by Law
We may disclose information about you to the government or to other third parties to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders, and subpoenas or other legal process, such as in connection with suspected illegal activity directed at the Site or our business.
We reserve the right to release information collected through the Site to law enforcement or other government officials, as we determine to be necessary or appropriate.
Enforcement of Site Terms and Security
We may also disclose information about you to third parties if needed to enforce any of the Terms of Service or other agreements for the Site, or any investigation of potential violations of those agreements; to detect, prevent, or otherwise address fraud, security, or technical issues; to protect against harm to the Site; or to protect our rights, property, or safety, or the rights, property, or safety of our users or others (for example, to a consumer reporting agency for fraud protection).
Security Measures for Information We Collect
To help protect the privacy of information we collect, we employ security measures that are intended to be consistent with industry best practices. In storing such information, we take commercially reasonable steps intended to protect the data against unauthorized access.
But please be aware that the Site is operated on software, hardware, and networks, and any component may experience breaches of security or other problems beyond our control that may compromise the security of information collected about you.
Please also be aware that despite our best intentions and the guidelines outlined in this Privacy Policy, no data transmission over the internet or via a Wi-Fi network, or any encryption method, can be guaranteed to be completely secure.
Thus, it may be possible for third parties not under our control to intercept or access your personal information transmitted through the Site, by e-mail, chat messaging, or other means.
We take commercially reasonable steps to protect the security and integrity of all information you provide through the Site, but due to the inherent nature of the internet, we cannot guarantee that any such information will be safe from intrusion by others who do not have your authorization. Any such transmission of your personal or other information is at your own risk.
How to Correct or Update Information We Have Collected About You
You may correct or update information we have collected about you by editing your account information on the Site, or for other information, by sending an e-mail with your request to privacy@legalfix.com.
You may also unsubscribe from any e-mail subscriptions by following the applicable Unsubscribe link or making the changes on your Account Management page. We will use commercially reasonable efforts to update our files to reflect your request as promptly as possible.
We may retain original and updated information for reasons such as technical constraints, dispute resolution, compliance with laws, fraud prevention, troubleshooting, and enforcement of our Terms of Service and other agreements.
Also, please note that we cannot update any information about you collected through the Site that has already been disclosed (as permitted under this Privacy Policy) to a third party.
How We Respond to Do Not Track Signals
The Site does not currently support Do Not Track preferences that may be available in your browser to inform websites that you do not want them collecting certain kinds of information.
Specifically, if you turn on the Do Not Track setting on your browser, the Site is not currently capable of following whatever Do Not Track preferences you set.
For more information about Do Not Track, visit donottrack.us.
Transfer of Data from Outside the United States
If you use the Site from outside the United States, information that we collect about you through the Site will be transferred to servers inside the United States and maintained indefinitely.
By using the Site, you consent to the transfer of data into the United States, and the processing of such data in the United States.
Children
The Site is not designed to appeal to persons under 13 years of age (children). We do not knowingly collect or maintain Personally Identifiable Information from children through the Site.
If we learn that any unauthorized Personally Identifiable Information of a child has been collected, we will take appropriate steps to delete such PII.
If you are a parent or guardian and discover that your child has provided any such Personally Identifiable Information to us, you may contact us at privacy@legalfix.com and request that we delete that PII from our systems.
Privacy Policies of any Linked Websites or Social Media
This Privacy Policy only addresses our practices for the personal and other information that we may obtain about you through the Site, or through your other communications with us.
Please be aware that when you use or access the Site, you may be directed to other websites that are beyond our control, and we are not responsible for the privacy practices of third parties, or the content of linked websites.
Similarly, other websites may link to the Site. We would expect that most, if not all of these third parties will collect information about you when you use their offerings.
But we are not responsible for the privacy practices of third parties, regardless of whether they are linked or otherwise connected to the Site.
We encourage you to read the posted privacy policy and terms of use whenever interacting with any third-party website, app, or other offering to confirm that you understand and agree with those policies and their terms.
Governing Law, Jurisdiction, and Dispute Resolution
The Site (excluding any linked sites) is controlled by LegalFix from our offices within the state of Texas, in the United States of America. It can be accessed from all 50 states, as well as from other countries around the world.
As each of these places has laws that may differ from those of Texas, by accessing or attempting to access the Site, you and LegalFix agree that any claim, cause of action, or dispute between you and LegalFix will be governed by and construed under the statutes and laws of the state of Texas, without regard to conflict-of-laws rules and the United Nations Convention on the International Sales of Goods.
This includes, for example, any claim, cause of action, or dispute relating to your use or attempted use of the Site; your interactions and communications with LegalFix; LegalFix’s collection, use, and disclosure of your personal or other information; and your privacy, whether such claims are based in contract, tort, statute, equity, or other legal basis.
You and LegalFix agree and submit to the exclusive personal jurisdiction of any court of competent jurisdiction within the state of Texas with respect to such matters.
You also agree that all claims, causes of action, and disputes between you and LegalFix are governed by the dispute resolution provisions in the Terms of Service and other agreements applicable to the Site, including the provisions for binding arbitration, waiver of the right to a jury trial, and waiver of the right to participate in a class, consolidated, or representative action.
By using or attempting to use the Site, you also agree to the limitation of liability provision in the Terms of Service and other agreements applicable to the Site for any and all claims, causes of action, and disputes between you and LegalFix, including for any claims, causes of action, or disputes related to your privacy, our use of your personal or other information collected through the Site or otherwise, and the issues addressed in this Privacy Policy.
Changes to This Privacy Policy
We reserve the right to make changes to this Privacy Policy at any time by updating the Privacy Policy posted on the Site. Such changes to this Privacy Policy will be effective immediately upon posting them.
We include the effective date of our Privacy Policy at the top of the statement. We encourage you to check the Site frequently to see the current Privacy Policy in effect and any changes that may have been made to it.
If we make material changes to the Privacy Policy, we will post the revised Privacy Policy and the revised effective date on the Site.
Your continued use of the Site after a change has been posted constitutes your acceptance of the change. If you disagree with any changes to this Privacy Policy, your sole remedy is to discontinue your use of the Site.
Contact Us
If you have any questions or comments regarding this Privacy Policy or the Site, please e-mail us at privacy@legalfix.com or write to us at LegalFix, 3839 McKinney Ave., Suite 155-733, Dallas, Texas 75204.