Consumer credit counseling services (CCCS) agencies provide financial and debt-relief information in one-on-one counseling sessions, and in online services. Credit counseling agencies help persons of all income levels (1) eliminate late fees and over-limit charges; (2) stop collection calls; (3) lower interest rates (regardless of credit score); (4) consolidate bills into one smaller monthly payment; (5) pay off debt faster; and (6) improve spending, budgeting, and money management skills.

CCCS often include issues such as (1) debt collection management; (2) credit and debt counseling; (3) bankruptcy; (4) credit reports and credit scores; and (5) reverse mortgages.

CCCS agencies are Internal Revenue Service 501(c)(3) nonprofit organizations that will help you find a workable solution to financial problems—usually free of charge.

In North Carolina, consumer credit counseling services (CCCS) are regulated under state law and must comply with both state statutes and federal law. These agencies provide a range of services to assist individuals in managing their debt and improving their financial literacy. In North Carolina, CCCS agencies are required to be licensed by the Commissioner of Banks under the Debt Adjusting Act. They must adhere to strict guidelines that protect consumers, such as providing clear and detailed contracts, maintaining client funds in trust accounts, and conducting their services with transparency and fairness. Additionally, as 501(c)(3) nonprofit organizations, they are subject to federal regulations, including IRS rules governing tax-exempt status. These regulations ensure that the agencies operate for the public benefit and do not engage in profit-making activities. Consumers seeking assistance from CCCS agencies in North Carolina can expect to receive help with debt management, credit counseling, and financial education, potentially at no cost, to help them achieve better financial stability.