Consumer credit counseling services (CCCS) agencies provide financial and debt-relief information in one-on-one counseling sessions, and in online services. Credit counseling agencies help persons of all income levels (1) eliminate late fees and over-limit charges; (2) stop collection calls; (3) lower interest rates (regardless of credit score); (4) consolidate bills into one smaller monthly payment; (5) pay off debt faster; and (6) improve spending, budgeting, and money management skills.

CCCS often include issues such as (1) debt collection management; (2) credit and debt counseling; (3) bankruptcy; (4) credit reports and credit scores; and (5) reverse mortgages.

CCCS agencies are Internal Revenue Service 501(c)(3) nonprofit organizations that will help you find a workable solution to financial problems—usually free of charge.

In Florida, Consumer Credit Counseling Services (CCCS) agencies are regulated under both federal and state laws. These agencies are designed to assist individuals in managing their debt and improving their financial literacy. As 501(c)(3) nonprofit organizations, they often provide services at little or no cost. Florida Statutes require these agencies to be licensed by the Office of Financial Regulation before they can offer counseling services. The licensing process ensures that agencies meet certain standards and that counselors are qualified to provide advice on debt management, credit and debt counseling, bankruptcy, credit reports and scores, and reverse mortgages. Additionally, these agencies must comply with the Credit Counseling Services Act (Chapter 817, Part XI, Florida Statutes), which sets forth various consumer protections, such as full disclosure of fees and the prohibition of deceptive practices. At the federal level, CCCS agencies must adhere to regulations set by the IRS for maintaining their tax-exempt status and follow guidelines from the Federal Trade Commission (FTC) regarding consumer credit rights.