The Consumer Review Fairness Act (CRFA) protects consumers’ ability to share their honest opinions about a business’s products, services, or conduct, in any forum, including social media. For example, businesses must comply with the CRFA when attempting to limit or respond to consumer reviews. The Federal Trade Commission (FTC) enforces the CRFA, and believes contracts that prohibit honest reviews or threaten legal action over them harm consumers who rely on reviews when making their purchase decisions—and harm businesses that work hard to earn positive reviews.
In Wyoming, as in all states, the Consumer Review Fairness Act (CRFA) applies to protect consumers' rights to post honest reviews about a business's products, services, or conduct. This federal law, enforced by the Federal Trade Commission (FTC), makes it illegal for companies to use contracts that impose penalties on customers for posting negative reviews or otherwise restrict their ability to share their honest opinions in any forum, including social media. Businesses in Wyoming must ensure that their practices do not include provisions that violate the CRFA, such as those that seek to suppress, penalize, or transfer intellectual property rights of the content of the reviews to the business. Violations of the CRFA can lead to legal action by the FTC, and businesses found in violation may face injunctions and monetary penalties.