The Consumer Review Fairness Act (CRFA) protects consumers’ ability to share their honest opinions about a business’s products, services, or conduct, in any forum, including social media. For example, businesses must comply with the CRFA when attempting to limit or respond to consumer reviews. The Federal Trade Commission (FTC) enforces the CRFA, and believes contracts that prohibit honest reviews or threaten legal action over them harm consumers who rely on reviews when making their purchase decisions—and harm businesses that work hard to earn positive reviews.

In Oregon, as in all states, the Consumer Review Fairness Act (CRFA) applies, protecting consumers' rights to post honest reviews about a business's products, services, or conduct. This federal law makes it illegal for companies to use contracts that bar or penalize customers for posting negative reviews or sharing their honest opinion about the company in any public forum, including social media. The CRFA ensures that consumers can freely share their experiences, whether positive or negative, without fear of legal retaliation from businesses. The Federal Trade Commission (FTC) is responsible for enforcing the CRFA, and it aims to prevent businesses from using non-disparagement clauses that could undermine the credibility and helpfulness of consumer reviews. Oregon businesses must comply with the CRFA and cannot include terms in their contracts that infringe on consumers' rights to communicate their honest reviews.