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The Consumer Review Fairness Act (CRFA) protects consumers’ ability to share their honest opinions about a business’s products, services, or conduct, in any forum, including social media. For example, businesses must comply with the CRFA when attempting to limit or respond to consumer reviews. The Federal Trade Commission (FTC) enforces the CRFA, and believes contracts that prohibit honest reviews or threaten legal action over them harm consumers who rely on reviews when making their purchase decisions—and harm businesses that work hard to earn positive reviews.

In Maine, as in all states, the Consumer Review Fairness Act (CRFA) applies to protect consumers' rights to post honest reviews about businesses' products, services, or conduct. The CRFA, a federal law, makes it illegal for companies to use contracts that impose penalties on customers for posting negative reviews or that restrict customers from sharing their honest, lawful experiences in any forum, including social media. The Federal Trade Commission (FTC) is responsible for enforcing the CRFA. Businesses in Maine must ensure that their practices do not include provisions that violate the CRFA, such as those that seek to suppress or penalize honest consumer feedback. This federal law preempts state law, ensuring that consumers across the United States, including those in Maine, have the freedom to express their opinions about their consumer experiences without fear of retribution.

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consumer reviews

Wall Street Quality Legal Services Customized for Main Street Businesses

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