The Consumer Review Fairness Act (CRFA) protects consumers’ ability to share their honest opinions about a business’s products, services, or conduct, in any forum, including social media. For example, businesses must comply with the CRFA when attempting to limit or respond to consumer reviews. The Federal Trade Commission (FTC) enforces the CRFA, and believes contracts that prohibit honest reviews or threaten legal action over them harm consumers who rely on reviews when making their purchase decisions—and harm businesses that work hard to earn positive reviews.
In Florida, as in all states, the Consumer Review Fairness Act (CRFA) applies to protect consumers' rights to post honest reviews about a business's products, services, or conduct. The CRFA, a federal law, makes it illegal for companies to use contracts that restrict their customers from sharing honest feedback or penalize them for doing so. This means that businesses operating in Florida cannot include clauses in their terms of service that would penalize consumers for writing negative reviews or sue them for doing so. The Federal Trade Commission (FTC) is responsible for enforcing the CRFA and ensuring that consumers can freely post their opinions without fear of retribution. Florida businesses must ensure that their practices comply with the CRFA when dealing with consumer reviews on any platform, including social media.