The Consumer Review Fairness Act (CRFA) protects consumers’ ability to share their honest opinions about a business’s products, services, or conduct, in any forum, including social media. For example, businesses must comply with the CRFA when attempting to limit or respond to consumer reviews. The Federal Trade Commission (FTC) enforces the CRFA, and believes contracts that prohibit honest reviews or threaten legal action over them harm consumers who rely on reviews when making their purchase decisions—and harm businesses that work hard to earn positive reviews.
In Delaware, as in all states, the Consumer Review Fairness Act (CRFA) applies, protecting consumers' rights to post honest reviews about a business's products, services, or conduct. This federal law, enforced by the Federal Trade Commission (FTC), makes it illegal for companies to use contracts that bar or penalize customers for posting negative reviews or sharing their truthful experiences online, including on social media platforms. Delaware businesses must ensure that their practices comply with the CRFA, which means they cannot include provisions in their terms of service that restrict the ability to leave reviews or threaten legal action for doing so. The CRFA supports transparency and free speech, allowing consumers to help each other make informed decisions, and encourages businesses to maintain high standards to earn positive feedback.