The Consumer Review Fairness Act (CRFA) protects consumers’ ability to share their honest opinions about a business’s products, services, or conduct, in any forum, including social media. For example, businesses must comply with the CRFA when attempting to limit or respond to consumer reviews. The Federal Trade Commission (FTC) enforces the CRFA, and believes contracts that prohibit honest reviews or threaten legal action over them harm consumers who rely on reviews when making their purchase decisions—and harm businesses that work hard to earn positive reviews.

In Connecticut, as in all states, the Consumer Review Fairness Act (CRFA) applies, protecting consumers' rights to post honest reviews about a business's products, services, or conduct. This federal law, enforced by the Federal Trade Commission (FTC), makes it illegal for companies to use contracts that bar or penalize customers for posting negative reviews or sharing their truthful experiences online, including on social media platforms. Businesses in Connecticut must ensure that their practices do not include provisions that violate the CRFA, such as gag clauses in contracts that attempt to control the review content posted by consumers. The FTC can take action against businesses that fail to comply with the CRFA, which could include legal penalties. Connecticut consumers can thus feel confident in their right to express their honest opinions about their experiences without fear of retribution from businesses.