(a) Los criterios de admisión que deben reunir los adultos que soliciten los servicios;
(b) la edad, sexo, trastorno, diagnóstico y nivel de funcionamiento;
(c) un plan individualizado de tratamiento, recuperación y rehabilitación, elaborado por un equipo inter o multidisciplinario;
(d) el patrón de personal (staffing pattern) que tendrá la institución, así como las cualificaciones del mismo;
(e) la filosofía del programa y descripción del ambiente;
(f) la modalidad terapéutica o programa de actividades que corresponda;
(g) protocolo para evaluar riesgo de suicidio con sus debidas disposiciones de contingencia;
(h) procedimiento para radicación y solución de quejas y de querellas en la cual se describa en lenguaje sencillo los pasos a seguir por los adultos y sus familiares que necesiten utilizar esos mecanismos.
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