(1) Each year that an administrative law judge receives a performance evaluation conducted by the department under this chapter, the administrative law judge shall complete the procedural fairness training program described in this section.

(2) The department shall establish a procedural fairness training program that includes training on how an administrative law judge's actions and behavior influence others' perceptions of the fairness of the adjudicative process.

(3) The procedural fairness training program shall include discussion of the following elements of procedural fairness: (a) neutrality, including: (i) consistent and equal treatment of the individuals who appear before the administrative law judge; (ii) concern for the individual needs of the individuals who appear before the administrative law judge; and (iii) unhurried and careful deliberation; (b) respectful treatment of others; and (c) providing individuals a voice and opportunity to be heard.

(a) neutrality, including: (i) consistent and equal treatment of the individuals who appear before the administrative law judge; (ii) concern for the individual needs of the individuals who appear before the administrative law judge; and (iii) unhurried and careful deliberation;

(i) consistent and equal treatment of the individuals who appear before the administrative law judge;

(ii) concern for the individual needs of the individuals who appear before the administrative law judge; and

(iii) unhurried and careful deliberation;

(b) respectful treatment of others; and

(c) providing individuals a voice and opportunity to be heard.

(4) The department may contract with a public or private person to develop or provide the procedural fairness training program.

(5) The department shall ensure that the procedural fairness training program complies with Title 63G, Chapter 22, State Training and Certification Requirements.