(1) Copia de los estados financieros anuales.
(2) Una descripción de la organización y de las operaciones del plan de cuidado de salud y un resumen de cualquier cambio ocurrido desde el último informe.
(3) Una descripción de los servicios e información sobre cómo y cuándo se pueden obtener los mismos.
(4) Una descripción clara y detallada del método que utiliza la organización para resolver las querellas de los suscriptores.
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