(a) Create a network of neighborhood-based opportunity centers;

(b) Increase access to English-for-speakers-of-other-languages (ESOL) training, including by engaging not-for-profit organizations and other qualified providers of ESOL training services;

(c) Assist immigrants in matters relating to immigration status, including but not limited to assisting with the naturalization process and applications for deferred action for childhood arrivals;

(d) Connect immigrants to business resources that harness their skills, employment referral programs, and other workforce development programs;

(e) Develop and leverage the skills of immigrants to benefit their communities and the state;

(f) Strengthen the connections between immigrants and their communities through civic engagement;

(g) Reduce exploitation of immigrants;

(h) Establish a toll-free multi-lingual hotline and a website for purposes including but not limited to dissemination of information about the programs and services offered by the office for new Americans, referral for services, and receipt of complaints relating to fraud and other related crimes against immigrants;

(i) Ensure that individuals referred by the office are directed to service providers who are in compliance with article twenty-eight-C of the general business law or providers certified by the bureau of immigration appeals;

(j) Using information developed by the office through the hotline, assist law enforcement in combatting crimes against immigrants;

(k) Advise the governor and secretary concerning matters affecting immigrants in the state in order to promote and encourage the full participation of immigrants in the state's civic and economic life;

(l) Coordinate with other state agencies and otherwise marshal the resources of the state to serve the needs of immigrants;

(m) Encourage and assist local governments in the development of activities to enhance civic engagement among immigrants and in immigrant communities; and

(n) Beginning in two thousand fifteen, by June fifteenth of each year, produce a report to the governor, the speaker of the assembly, and the temporary president of the senate describing the activities of the office, including but not limited to, summarizing calls received through the hotline and website, information on ESOL training services provided by the office, the number of immigrants assisted through the opportunity centers, or an estimation thereof, the status of any workforce development programs, and any other relevant information.