A. The department shall establish and maintain a process to monitor and improve articulation through frequent and systematic consultation with institutions.

B. The department shall establish a complaint procedure for transfer students who fail to receive credit for courses that have a common course number or are contained in an approved meta-major or transfer module taken at another institution. The department may set standards for determining bona fide complaints, including a requirement that students follow institutions' internal procedures for resolving complaints prior to submitting them to the department. The department shall investigate all articulation complaints and render decisions as to the appropriateness of the actions of the participants.

C. Prior to December 31 of each year, the department shall summarize all articulation complaints filed with the department and the decisions of the department with regard to those complaints.

D. If a student's articulation complaint regarding commonly numbered courses or courses contained in a meta-major or transfer module is upheld, the receiving institution shall reimburse the student the complete cost, including tuition, books and fees, of each course the student was required to repeat at the receiving institution.

History: Laws 1995, ch. 224, § 5; 2005, ch. 272, § 5; 2017, ch. 18, § 4.

The 2017 amendment, effective July 1, 2017, required the higher education department to establish a complaint procedure for transfer students who fail to receive credit for commonly numbered courses or courses contained in a meta-major or transfer module; in Subsection A, after "The", deleted "commission" and added "department", and after the first sentence, deleted the remainder of the subsection, which related to monitoring the progress of transfer students; in Subsection B, substituted "department" for "commission" throughout the subsection, after "receive credit for courses", added "that have a common course number or are", and after "contained in", deleted "a" and added "an approved meta-major or"; in Subsection C, substituted "department" for "commission" throughout the subsection, and deleted the last sentence of the subsection, which related to the process for meritorious complaints; and in Subsection D, deleted "When a module becomes effective as provided in Subsection F of Section 21-1B-6 NMSA 1978", after "complaint regarding", added "commonly numbered courses or", and after "courses contained in a", added "meta-major or transfer".

The 2005 amendment, effective June 17, 2005, added Subsection D to provide that if a student's articulation complaint is upheld, the receiving institution shall reimburse the student the cost of each course the student was required to repeat.