56:16-4 "Bill of Rights for Customers of Certain Autobuses."
6. There is created a "Bill of Rights for Customers of Certain Autobuses" which shall provide the following consumer protections, obligations of the owners and operators of autobuses, and basic expectations and guarantees of health, safety, and welfare:
a. The owner of an autobus shall provide clear and conspicuous notice of customer complaint contact information by prominently displaying the telephone number, established by the Division of Consumer Affairs in the Department of Law and Public Safety pursuant to subsection b. of section 7 of P.L.2013, c.224 (C.56:16-5), on the interior and exterior of the autobus.
b. The owner of an autobus shall respond to all complaints in a timely fashion and work to resolve any problems customers encounter regarding unsafe, poor, or inadequate service.
c. The owner of an autobus shall ensure that all operators are well-trained.
d. The operator of an autobus shall not allow an autobus to exceed the number of passengers that the autobus can safely accommodate.
e. The operator of an autobus shall ensure that the autobus is clean, well-maintained, and in good working condition at all times.
f. The operator of an autobus shall not operate an autobus while smoking or using a cellular telephone, or engage in any other action that may endanger the health, safety, or welfare of passengers.
g. The operator of an autobus shall comply with all federal and State laws governing the safe operation of a motor vehicle.
L.2013, c.224, s.6.
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