Sec. 9. (a) It is the policy of the state that 211 services should, in an orderly and efficient manner:
(1) provide access to human services; and
(2) collect needed information about human services and the delivery of human services in Indiana.
(b) A state agency or department that provides human services may not establish a public telephone line or hotline to provide information or referrals unless the agency or department first:
(1) consults with the recognized 211 service provider in the area to be served by the telephone line or hotline about using 211 to provide access to the information or referrals; and
(2) notifies the authority of the consultation described in subdivision (1).
(c) A person may not disseminate information to the public about the availability of 211 or 211 services in an area of Indiana except in accordance with a rule adopted by the authority under IC 4-22-2.
As added by P.L.60-2004, SEC.1. Amended by P.L.156-2017, SEC.9.
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