(a) The Department of Safety and Homeland Security, or its designee, shall:
(1) Designate a manner, form and telephone number for the communication of security alarm system dispatch requests; and
(2) Establish a procedure to accept cancellation of security dispatch requests, which shall be used by the security alarm system administrator to enforce the provisions of this section.
(b) The security alarm system administrator shall establish a procedure to record such information on security alarm system dispatch requests necessary to permit the security alarm system administrator to maintain records, including, but not limited to, the information listed below:
(1) Identification of the registration number for the security alarm system site;
(2) Identification of the security alarm system site;
(3) Date and time security alarm system dispatch request was received, including the name of the monitoring company and the monitoring operator name or number;
(4) Date and time of law-enforcement authority arrival at the security alarm system site;
(5) Zone and zone description, if available;
(6) Weather conditions;
(7) Name of security alarm system user's representative at the security alarm system site, if any;
(8) Identification of the responsible security alarm system installation company or monitoring company;
(9) If the law-enforcement authority was unable to locate the address of the security alarm system site; and,
(10) Cause of the alarm signal, if known.
(c) The security alarm system administrator shall establish a procedure for the notification of a false alarm to the security alarm system user. The notice shall include the following information:
(1) The date and time of law-enforcement authority response to the false alarm;
(2) A statement urging the security alarm system user to ensure that the security alarm system is properly operated, inspected and serviced in order to avoid false alarms and resulting fines.
(d) The security alarm system administrator may require a conference with a security alarm system user and the security alarm system installation company and/or monitoring company responsible for the repair or monitoring of the security alarm system to review the circumstances of each false alarm.
(e) The security alarm system administrator may require a security alarm system user to remove a holdup alarm that is a single action, nonrecessed button, if a false holdup alarm has occurred.
76 Del. Laws, c. 179, § 4; 81 Del. Laws, c. 73, §§ 4, 6.
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