Within one year after a health care service plan’s assessment pursuant to subdivision (b) of Section 1367.04, the health care service plan shall report to the department, in a format specified by the department, regarding internal policies and procedures related to cultural appropriateness in each of the following contexts:
(a) Collection of data regarding the enrollee population pursuant to the health care service plan’s assessment conducted in accordance with subdivision (b) of Section 1367.04.
(b) Education of health care service plan staff who have routine contact with enrollees regarding the diverse needs of the enrollee population.
(c) Recruitment and retention efforts that encourage workforce diversity.
(d) Evaluation of the health care service plan’s programs and services with respect to the plan’s enrollee population, using processes such as an analysis of complaints and satisfaction survey results.
(e) The periodic provision of information regarding the ethnic diversity of the plan’s enrollee population and any related strategies to plan providers. Plans may use existing means of communication.
(f) The periodic provision of educational information to plan enrollees on the plan’s services and programs. Plans may use existing means of communication.
(Amended by Stats. 2008, Ch. 179, Sec. 139. Effective January 1, 2009.)
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