(a) All health carriers and networks shall make arrangements for handling and resolving grievances.
(b) Each health carrier and network shall:
(1) Maintain records of grievances filed with the health carrier and network concerning the quality of healthcare services; and
(2) Submit in the form and manner prescribed by the Director of the Department of Health a periodic report which shall include:
(A) A written description of the processes and procedures for resolving grievances; and
(B) The total number of grievances handled through the grievance system, including a compilation of the dates of the grievances, the reason for the grievances, and resolutions of each grievance.
(c) In consultation with the Insurance Commissioner, the director may promulgate rules and regulations in accordance with the Arkansas Administrative Procedure Act, § 25-15-201 et seq., to carry out the provisions of this subchapter to enable the state to be properly informed of quality issues within the state and to adequately respond to any quality concerns expressed through grievances.
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