(a) Every service corporation shall establish and maintain complete and accurate records and accounts covering its transactions and affairs, in accordance with common and accepted principles and practices of insurance accounting and record keeping as applied to the business of the corporation.
(b) Among other records, the corporation shall establish a separate record of each claim received for benefits under a subscriber's contract, whether the claim is for service or for indemnity. The claim record must contain information reasonably necessary for the determination of
(1) the identity of the claimant;
(2) the nature of the claim;
(3) the probable amount to be paid by the corporation on account of the claim;
(4) the amounts actually paid by the corporation on account of the claim.
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